Warranty Terms


For a period of 12 months from date of delivery Industrial Solution warrants to the original purchaser of Materials Handling Equipment, that said equipment will be free of defects in materials and workmanship as determined at the date of shipment by Industrial Solution. Batteries & castor's are excepted and have a period of 3 month warranty from date of purchase.

 Industrial Solution warranty is a back to base warranty, meaning it is the customers responsibility to return the faulty goods to the store of purchase. Industrial Solution will then assess the item and repair or replace the faulty item as deemed suitable.

Not covered by this warranty – Hydraulic hoses, manual, electrical cabling, manual equipments and wheels. Consumables such as globes or similar items, any alterations to the equipment and any parts not provided by Industrial Solution. Negligence, abuse, misuse, overloading, failure to follow instructions supplied with purchase or accident.

 Industrial Solution will not accept liability for loss of use or for any indirect or consequential damages. In no event does the liability of Industrial Solution exceed the purchase price of the equipment. Industrial Solution determines the type of service personnel and associated services for warranty satisfaction only if -

Examination of the product concludes the fault or defect has not been caused by neglect, misuse, improper operation, unauthorized repair or alteration, incorrect maintenance, abnormal deterioration of the equipment or parts due to the physical environment, accident or improper installation by purchaser.

 This warranty overrides all other warranties whether expressed, implied or statutory including implied warranties of fitness for a particular purpose and therefore excludes certification or the like for equipment performance use or design with respect to any standard, regulation or the like unless approved in writing  by Industrial Solution Managing Director. This warranty only extends to the first end user, if the goods are resold during the warranty period then the warranty may no longer apply.


The following words have the following meaning in these conditions;
“Contract” means the contract between the Purchaser and the Supplier for the supply of the Goods, as described in clause 1;
“Goods” means all goods and/or services ordered in the Purchase Order;
“GST” has the same meaning as the GST Law;
“GST Law” means a new tax system (Goods and Services Tax) Act 1999(Cth);
"Loss” means any loss, liability, damage, expense or cost whatsoever and includes (without limitation) indirect or consequential loss or damage, loss of profits or business opportunity, and damage to equipment or property;
“PPSA” means the Personal Property Securities Act 2009 (Cth);
“Purchase Order” means a purchase order issued by the Purchaser to the Supplier;
“Purchaser” means the person (including its successors, personal representatives and permitted assigns) who acquires the Goods from the Supplier, and where this consists of more than one person the obligations in the Contract are deemed to be joint and several;
“Related Bodies Corporate” has the meaning given to it in the Corporations Act 2001 (Cth); and
“Supplier” means the company identified in the invoice.


These conditions, subject to any variations we agree to in writing, apply to all supplies made by the company specified in the invoice or the contract as the supplier to the entity specified in the invoice or the contracts as the purchaser. These conditions, in their present form or as changed pursuant to these conditions, together with the relevant credit application form (if applicable), invoices and purchase orders exchanged between the Parties form the Contract.

Where the supply purports to be made on or subject to terms and conditions other than these conditions, the Purchaser agrees that such other terms and conditions are disregarded and form no part of the Contract unless the Supplier agrees otherwise in writing.


The Purchaser acknowledges and agrees that;

3.1 the supplier’s liability under these conditions falls solely on the Supplier; and

3.2 the obligations the Purchaser accepts and warranties the Purchaser makes are accepted and made for the benefit of the Supplier and all of the Supplier’s related bodies corporate.


The supplier will only accept Purchase Orders which are accompanied by purchase order number. The Supplier reserves the right to refuse acceptance of any Purchase Order, within 2 working days after receipt. Any quotation given by the Supplier lapses if not accepted by the Purchaser within 30 days.


Terms of payment are cash with order, COD credit or the use of credit. If credit is satisfactorily established, terms are strictly net 30 days (without deduction or set –off of any kind) from the end of the month during which the invoice was issued, unless otherwise agreed by the Supplier in writing. The Purchaser shall also be liable to pay all expenses, legal costs on a solicitor and own client basis, of the Supplier in relation to obtaining remedy of the failure to comply.



6.1 While the supplier will use all reasonable endeavours to deliver by the date specified in the Purchase Order, it does not unless otherwise agreed in writing guarantee delivery on that date is not liable for any loss resulting from late or early delivery. Delivery of the Goods shall be effected when the Goods are unloaded from the delivery vehicle or placed on the Purchaser’s or the Purchaser’s agent’s nominated carrier. If no date for delivery has been specified, then the Goods shall be supplied to the Purchaser and Purchaser shall receive the Goods as soon as practicable after the Purchase Order has been accepted by the Supplier 

6.2 Risk in the Goods passes to the Purchaser at the time of delivery. Delivery to the Purchaser is deemed to occur at the time of delivery to the Purchaser, its agent or carrier.


7.1 The Supplier’s rights under this clause 8 secure;
a) The Supplier’s right to receive the price of all Goods sold under this Contract, and
b) All other amounts owing to the Supplier under this Contract or any other contract.

7.2 All payments received from the Purchaser must be applied in accordance with section 14(6)(c ) of the PPSA.

7.3 The Purchaser agrees that legal title and property in the Goods is retained by the Supplier until payment is received in cleared funds from the Purchaser of all sums owing to the Supplier, whether under the Contracts or otherwise. The Purchaser must keep the Goods separate from other Goods and must store the Goods so that they are readily identifiable as those supplied by the Supplier.

7.4 The Purchaser must not sell the Goods except in the ordinary course of the Purchaser’s business.

7.5 If the Purchaser fails to pay by the due date any amount owing to the Supplier, the Supplier may (without prejudice to any of its other rights) recover and resell any of the Goods in which property has not passed to the Purchaser. In addition, to any rights the Supplier may have under Chapter 4 of the PPSA, the Supplier may, without notice, enter any premises where it suspects the Goods may be located and remove them without committing a trespass, and the Purchaser authorizes the Supplier to enter onto the premises where the Goods are kept to take possession of the Goods for that purpose at any time. The Purchaser also indemnifies the Supplier from and against all loss suffered and or incurred by the Supplier as a result of exercising its rights under this clause 8. If there is any inconsistency between the Supplier’s rights under this clause 8 and its rights under Chapter 4 of the PPSA, this clause 8 prevails.

7.6 The Purchaser acknowledges and warrants that the Supplier has a security interest (for the purpose of the PPSA) in the Goods and any proceeds until title passes to the Purchaser in accordance with this clause 8. The Purchaser must do anything reasonably required by the Supplier to enable the Supplier to register its security interest with the priority the Supplier requires to maintain that registration.

7.7. The security interest arising under this clause 8 attaches to the Goods when the Purchaser obtains possessions of the Goods and parties confirm that they have not agreed that any security interest arising under this clause 8 attaches at any later time.


Any requests by the Purchaser for cancellation of a Purchase Order must be in writing and may be facsimiled or email. The Purchaser is liable to reimburse the Supplier for the costs it has incurred for labour and materials in fulfilling the Purchase Order up to date the request for cancellation is received and acknowledged by the Supplier.


9.1 Neither party is liable for any loss incurred by the other party as a result of any delay or failure to observe any of these conditions (other than an obligation to pay money) as a result of any circumstance beyond the party’s control, including but not limited to any strike, lock – out, labour dispute, act of God, fire, flood, accidental or malicious damage or breakdown in machinery. The party affected must notify the other party as soon as possible of such circumstance.

9.2 During the continuance of such circumstance the obligations of the party affected, to the extent they are affected by the circumstance, are suspended and resume as soon as possible after the circumstance has ceased to have effect.


10.1 Nothing in these conditions is to be interpreted as having the effect of excluding, restricting or modifying any statutory guarantee, condition or warranty, or right or liability implied by any applicable legislation into the Contract, if such exclusion, restriction or modification would be void or prohibited by the legislation.

10.2 The Purchaser must ensure that the Goods ordered are fit and suitable for the purpose of which they are required and the Supplier is under no liability if they are not. To the extent that the Supplier breaches any statutory guarantee, condition or warranty implied into the Contract and which cannot be excluded or modified, the Supplier’s liability is limited to, at the Suppliers discretion;
a) In the case of Goods;
i) replacement of the Goods or supply of equivalent Goods;
ii) Payment of the cost of replacing the Goods or acquiring equivalent Goods
iii) Repair of Goods; or
iv) Payment of the cost of having the Goods repaired; or
b) In the case of services again; to:
i) Supply of the services again; or
ii) Payment of the cost of having the services supplied again.

10.3 Subject to (a) and (b) above, the Supplier is not liable to the Purchaser (or to any third party claiming through the Purchaser) for any Loss caused by any act or omission of the Supplier, its employees or agent, and whether based on negligence, tort, contract or otherwise. Under no circumstance shall the Supplier be liable for indirect consequential losses.


Any technical information, knowledge or processing methods at any time transmitted either orally or in writing by the Supplier to the Purchaser shall remain the property of the Supplier and shall be considered absolutely confidential by the Purchaser who shall not use them for any purpose nor sell transfer or divulge them in any manner to anyone without the prior written consent of the Supplier. The Purchaser warrants that the use by the Supplier of any designs or instructions supplied by the Purchaser will not infringe the patents, trademarks, designs or copyright (“intellectual property”) of any other person and the Purchaser agrees to indemnify the Supplier against any claim relating to or arising from the infringement of any intellectual property of any other person. If at any time a claim is made against the Supplier or the Supplier becomes aware that a claim is likely to be made against the Supplier for infringing any intellectual property or contributing to any such infringement by the Supplier or any other person a result of supplying Goods, the Supplier may immediately terminate or suspend this Contract.


12.1 The Price quoted by the Supplier is unless otherwise agreed in writing subject to variation at any time prior to the date of acceptance of the Purchase Order upon written notice to the Purchaser.

12.2 Any addition or change to the specifications of the Goods must be agreed in writing by both the Supplier and the Purchaser and may result in a price variation in accordance with paragraph 15.1.


The Purchaser is liable for all taxes (including GST), duties, levies and other government fees and charges in relation to the Goods. Unless specified otherwise, prices quoted do not include such taxes (including GST), duties, etc.


14.1 If, and to the extent , any supply of the Goods under the Contract is a taxable supply within the meaning of the GST Law, the price for the Goods will be increased to include GST payable by the Supplier in respect of the supply.

14.2 All rebates, discounts or other reductions in price will be calculated on the GST exclusive price.

14.3 The parties agree that;
a) The parties must be registered persons within the meaning of the GST Law;
b) The Supplier must provide tax invoices and if applicable adjustment notes to the Purchaser in the form prescribed by or for the purposes of the GST Law; and
c) Costs required to be reimbursed or indemnified excludes any amount that represents GST for which an input tax credit within the meaning of the GST Law can be claimed.


Any claim by the Purchaser arising out of the Contract must be made in writing and may be facsimiled or emailed as soon as practicable after discovery by the Purchaser of the problem and in any event no later than 7 days after delivery of the Goods.


Unless otherwise instructed by the Purchaser in writing or included in a written quotation or price list by the Supplier, Insurance cover for the Goods in transit will not be arranged by the Supplier.


If the Purchaser requests delivery by means other than the means normally used by the Supplier, then the Purchaser must pay all additional costs associated with the means chosen. If, within 4 weeks after the Goods are available for dispatch, the Supplier is unable or finds it impractical to transport the Goods by the means chosen, the Supplier may transport the Goods by any means suitable.


18.1 Delivery may be made in one or more lots and at different times and by separate deliveries or shipments. Each lot must be accepted and paid for, notwithstanding any late delivery or non-delivery of any other lot. If the Supplier allows the Purchaser to nominate a delivery date.

18.2 If the Purchaser is unable or unwilling to accept delivery on or before the nominated delivery date, or if no delivery date is nominated and the Purchaser is unable to accept delivery when the Supplier gives notice that the Goods are available for delivery, then the Supplier will hold the Goods in stock for 5 days after which time it may, at its discretion;
a) Continue to hold the Goods and charge the Purchaser for storage;
b) Invoice the Purchaser and deliver the Goods in accordance with prior arrangements, not withstanding that the Purchaser’s representative or agent is not present or is unwilling to accept the Goods; or
c) treat the Contract as having been repudiated by the Purchaser and invoice the Purchaser for the full contract price for the Goods and any other costs incurred by the Supplier less any amounts received by the Supplier from a bona fide sale of the Goods to a third party.

18.3 The Supplier will deliver the Goods to the Purchaser’s nominated store. The Purchaser must unload the Goods at the Purchaser’s risk.

18.4 Where applicable delivery costs will be charged in addition to the cost of goods; such additional charges are clearly displayed where applicable and and will be included in the final invoice total.


The Supplier may make any changes or improvements to the design or specification of the Goods at any time without giving prior written notice to the Purchaser unless otherwise agreed in writing.


If the Purchaser is not resident in Australia or is not an Australian Company, payment must be made by irrevocable letter of credit. If the Purchaser requires delivery of the Goods outside Australia, prices quoted are “free of wharf” free alongside ship, unless otherwise agreed in writing by the Supplier.


The Purchaser must not assign or novate the Contract or otherwise deal with the benefit of it or a right under it, or purport to do so, without the prior written consent of the Supplier. A change in control of the Purchaser will be deemed as an assignment for the purposes of this contract;


Except as expressly provided in the Contract nothing in the Contract is intended to constitute a fiduciary relationship or an agency, partnership or trust; and no party has authority to bind any other party.


If chapter 4 of PPSA would otherwise apply to the enforcement of the security interest created under this Contract, the Purchaser agrees that the following provisions of the PPSA will not apply; section 95 (notice of removal of accession) to the extent that it requires the Supplier to give a notice to the Purchaser; section 121(4) (enforcement of liquid assets – notice to grantor); section 130 (notice of disposal), to the extent that it requires the Supplier to give a notice to the Purchaser; paragraph 132(3)(d) contents of statement of account after disposal); subsection 132(4) (statement of account if no disposal); section 135 (notice of retention); section 142(redemption of collateral); section 143(reinstatement of security agreement);


The Supplier does not need to give the Customer any notice under the PPSA (including a notice of verification statement) unless the notice is required by the PPSA and that requirement cannot be excluded.


25.1 Any of these conditions may be varied in writing by the Supplier unless otherwise agreed between the parties. Any variation to these conditions will only apply to Purchase Orders placed after the condition has been varied.

25.2 The Supplier may set-off any amounts owed by it to the Purchaser under the Contract against amounts owed by the Supplier to the Purchaser or any account whatsoever.
25.3 The waiver by the Supplier of any provision, or breach of any provision, of the Contract is not to be construed as a waiver of any other provision or a breach of any other provision or further breach of the same or any other provision of the Contract.

25.4 If any provision of the Contract in unenforceable or void either in whole or in part for any reason, then that provision (or part) is deemed to be deleted without in anyway affecting the validity or enforceability of any other provision.

25.5 The Contract (including the details appearing on the Purchase Order) constitute the entire agreement between the Purchaser and the Supplier no modification is binding in relation to the Contract unless agreed to in writing by the Supplier.

25.6 Any dispute arising out of the Contract is governed by the laws of the State or Territory of Australia where the Purchase Order was received by the Supplier and the Purchaser submits to the jurisdiction of and agrees to be bound by the Federal Courts of Australia and of that state.