Refund policy
We are committed to ensuring your complete satisfaction with every purchase. We understand that circumstances may arise where you need to return a product or request a refund. To make this process as seamless as possible, we have crafted a unique refund and return policy tailored to your needs.
Eligibility for Return
To be eligible for a return or refund, please ensure that the following conditions are met:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be submitted within 7 days of the delivery date.
- The item must have been purchased directly from our website.
- We do not accept return for any change of mind.
Initiating a Return or Refund
To initiate a return or request a refund, kindly contact our dedicated customer support team at info@industrialsolution.com.au. Provide your order number, a brief description of the issue, and any relevant details. Our friendly team will guide you through the process and assist you in the best possible way.
Return Shipping
For approved return requests, we will provide you with detailed instructions on how to return the item. In most cases, we offer a prepaid return shipping label to customers within the Australia. International customers may be responsible for return shipping costs. Please carefully follow the instructions provided to ensure a smooth return process.
Exclusions and Exceptions
While we strive to accommodate all return requests, there are certain items that are ineligible for return or refund:
- Personalized or custom-made items that have been specifically created for you.
- Perishable goods, such as food, flowers, or other items with a limited shelf life.
- Items that have been used, damaged by the customer, or not in their original condition.
- Gift cards and downloadable software or digital products.
- delayed in deliveries or late receiving items because courier is third party.
Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately. We will work diligently to resolve the issue and provide you with a suitable solution. This may include sending a replacement item, arranging a repair, or issuing a full refund, depending on the circumstances.
Exceptional Customer Support
Our dedicated customer support team is available to assist you with any questions, concerns, or inquiries related to returns or refunds. Contact us at info@industrialsolution.com.au, and we will respond to your message promptly.
Policy Updates
Please note that our refund and return policy is subject to change without prior notice. Any updates or modifications will be communicated to you through our website.
Thank you for choosing Industrialsolution.com.au. We value your trust and are committed to ensuring your satisfaction with every purchase.
Return Process
Once we receive the returned item and verify that it meets the eligibility criteria, we will initiate the refund process. The refund will be issued using the original payment method used during the purchase. Please note that it may take 5-7 business days for the refunded amount to reflect in your account, depending on your financial institution.
Do you accept returns?
Yes, I accept returns.
How can customers return your products?
By mail.
How will customers get the return label?
For defective products :- Download/print.
customer remorse:Customer responsibility
Return Window
7 days.
Product conditions that we allow for returns.
New
Currency: (AUD)
Restocking Fee: 20%
Return Shipping Costs(For defective products): $0.00
For customer remorse: Actual cost of initial & return shipping.
Support time: Mon-Fri: 9 AM-5 PM AEST
Contact Us For Any Questions
Phone: +61 1300 992 451
Email: info@industrialsolution.com.au
Address: 25 Mckellar Way, Epping, Victoria 3076, Australia